FAQs
Ordering & Payments
Q: Which payment methods do you accept at Casowa?
A: We accept:
- MoMoPay (Offline Payment)
- MTN Mobile Money
- Telecel Cash
- Visa & MasterCard (Online Payment)
These options ensure a secure and convenient checkout experience.
Q: Can I modify or cancel my order after placing it?
A: Yes, it depends on the order type:
- In-Stock Orders: Can be modified or canceled within 3 hours of placing the order.
- Pre-Orders: Can be modified or canceled within 8 hours of placing the order.
Once these time windows have passed, changes or cancellations may no longer be possible.
Shipping & Delivery
Q: How long does shipping take for different types of orders?
A: Delivery timeframes are as follows:
- In-Stock Products: Typically delivered within 24 hours.
- Pre-Orders (Local Vendors): Typically delivered within 24-48 hours.
- Pre-Orders (Imported): Typically delivered within 50-60 days.
These are estimates and may vary due to factors like weather conditions or customs delays.
Q: How can I track my order?
A: Once your order is dispatched, you will receive notifications (via SMS or email) with updates on your shipment. For more detailed tracking or if you have any concerns, please reach out to our Customer Support team with your order number.
Returns & Refunds
Q: What should I do if I receive a wrong or defective product?
A: If you receive an item that is incorrect or defective:
- Contact us within 24 hours of delivery.
- Provide photos or details of the issue.
- Casowa will replace the product at no additional cost once the problem is confirmed
Q: How long does it take to process a refund?
A: We issue refunds primarily as store credit within 24 hours on a working day once we confirm the returned item’s eligibility. For more details, please see our Refund Policy.
Customer Support
Q: How can I contact Casowa’s Customer Support?
A: You can reach us through any of the following channels:
- WhatsApp: +233 302 453 145
- Phone: 0302 453 145
- Email: hello@casowa.com
- Support Hours: Monday – Friday, 9 AM – 4 PM
If you contact us outside these hours, please leave a message or send an email, and we will respond as soon as we can.
Have more questions? Please explore our Help Center for additional information or get in touch with our Customer Support team directly. We appreciate your business and are committed to making your experience with Casowa both enjoyable and hassle-free
