At Casowa.com, we are committed to providing a smooth, efficient shipping experience for all our customers. The following policy outlines our delivery areas, timelines, fees, and procedures. If you have any questions or need further assistance, please contact our Customer Support team.

1. Delivery Locations

1. Nationwide Shipping in Ghana

   • We ship to all regions within Ghana.
   • Delivery times may vary based on accessibility or local infrastructure, especially in remote areas.

2. No International Shipping

   • We currently do not offer international shipping.
   • Casowa does not process or fulfill orders outside Ghana at this time.

2. Delivery Timeframes

1. In-Stock Products

   • Typically delivered within 24 hours of purchase, subject to order confirmation and payment processing.
   • Delivery times may be extended during peak seasons, public holidays, or due to unforeseen factors (e.g., severe weather).

2. Pre-Orders (Local Vendors)

   • Generally delivered within 24 to 48 hours.
   • Small delays may occur if vendors face inventory or logistical challenges.

3. Pre-Orders (Imported)

   • Delivered within 50 to 65 days, depending on the international sourcing process.
   • Customs clearance or global logistics disruptions may occasionally extend this timeframe.

Important Note: All stated delivery windows are estimates and not guarantees. Casowa cannot be held responsible for delays caused by third-party couriers, customs processes, or other external factors.

3. Shipping Fees

1. Free Shipping Threshold

   • Orders totaling 10,000 GHS or more qualify for free shipping.
   • This offer may be updated or discontinued at Casowa’s discretion.

2. Calculated Shipping Costs

   • Shipping fees are based on package weight, destination, size, and a flat rate structure.
   • The exact cost will appear at checkout before you confirm your order.

3. Remote or Special Locations

   • Additional charges may apply for deliveries to remote or hard-to-reach areas.
   • Customers will be notified of any extra fees during checkout or through follow-up communication from Customer Support.

4. Delivery Methods

1. Casowa In-House Delivery Service

   • For select locations, we use our dedicated delivery fleet for faster, more reliable shipping and direct customer communication.

2. Private Couriers

   • We partner with reputable private courier companies to ensure broader coverage and efficient service.
   • Tracking information will be provided where applicable.

3. STC, VIP, & Other Third-Party Logistics Services

   • Depending on order size, destination, or specific customer requirements, we may utilize STC, VIP, or other transport providers.
   • If you have a preferred logistics partner, please inform our Customer Support team at the time of ordering.

5. Order Tracking & Delivery Notifications

1. Real-Time Notifications

   • We send updates via text messages, emails, or app notifications (where available) to keep you informed of your package’s status.
   • Notifications may include estimated delivery time and relevant tracking details.

2. Contact Number for Tracking

   • A contact number (or a tracking link) will be provided once your order is dispatched.
   • For orders shipped through third-party couriers, you may receive a unique tracking number and link for online monitoring.

6. Failed Deliveries & Lost Packages

1. Failed Delivery Attempts

   • If delivery fails due to an incorrect address, the recipient’s unavailability, or other issues, Casowa will arrange redelivery.
   • In some instances, customers may be asked to pick up the package from a designated hub or our store if repeated attempts are unsuccessful.

2. Lost or Missing Packages

   • In the rare event of a lost package, we will conduct a thorough investigation with our courier or logistics partner.
   • Once confirmed as lost, Casowa will offer an appropriate resolution, such as a replacement or store credit, depending on product availability and specific circumstances.

7. Additional Notes & Tips

1. Accurate Address & Contact Details

   • Please double-check your shipping address, phone number, and email before finalizing your order to avoid delivery delays or failed attempts.

2. Order Verification

   • Large orders or deliveries to remote areas may require additional verification. Prompt responses to any follow-up communication help prevent delays.

3. Policy Updates

   • Casowa reserves the right to update or modify this Shipping Policy at any time. Major changes will be communicated via our website or email alerts.

4. Customer Support

   • If you have concerns about your delivery or need further assistance, please contact us at:
     • Email: hello@casowa.com
     • Phone: 030 2453145
     • Live Chat: Available on WhatsApp and Casowa.com

5. Legal Compliance

   • This policy aligns with relevant consumer protection laws and local regulations. Certain jurisdictions may grant additional rights to consumers.

Thank you for choosing Casowa.com for your shopping needs! We value your patronage and are dedicated to delivering your orders in the most efficient manner possible. If you have any questions or require assistance tracking your package, our Customer Support team is here to help.