At Casowa, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, Casowa.com, or make a purchase with us. Please review this policy carefully. If you have any questions or concerns, feel free to contact our Customer Support team.

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1. Data Collection

1. Personal Information

   • When you place an order or register on our site, we collect your name, phone number, postal address, and payment details.
   • This information is necessary for order processing, payment verification, and prompt delivery.

2. Payment Aggregators

   • We may use third-party payment gateways or aggregators that collect similar information (name, payment details, etc.) to facilitate secure transactions.
   • These providers are vetted for compliance with relevant data protection and security standards.

3. Cookies and Tracking Technologies

   • Casowa.com uses cookies and other tracking technologies to improve user experience, analyze website traffic, and personalize content.
   • Cookies are small text files stored on your device when you visit our site. They help us remember your preferences (e.g., language settings) and enhance site functionality.
   • You have the option to disable cookies through your browser settings; however, doing so may affect the website’s functionality or features.

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2. Data Usage & Sharing

1. Internal Usage

   • We use your data for order processing, customer support, and analytics to improve our products and services.
   • This may include tracking orders, managing returns or refunds, and analyzing purchase behavior to refine our offerings.

2. No Third-Party Sharing

   • We do not sell or share your personal data with external parties for marketing or advertising.
   • In specific cases, we may disclose information if required by law, such as responding to valid legal requests from law enforcement or regulatory authorities.

3. Service Providers

   • Certain trusted partners (e.g., delivery services, payment processors) may require limited access to some data in order to fulfill orders and process payments.
   • These partners operate under strict confidentiality agreements and are not permitted to use your data for any purpose beyond what is necessary to provide their services.

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3. Customer Rights & Data Protection

1. Data Access & Modification

   • You have the right to access, update, or correct the personal information you have provided.
   • To request changes or view your data, please contact our Customer Support team at [email protected] or through our website.

2. Data Deletion (Right to Erasure)

   • You can request the deletion of your personal information in certain circumstances (e.g., if it’s no longer needed for the purpose for which it was collected).
   • We will comply with such requests unless there is a legal obligation or legitimate business reason to retain specific data (e.g., record-keeping obligations).

3. Data Security Measures

   • We employ the highest security measures to safeguard your data, including encryption, firewalls, and secure servers.
   • Regular security assessments are performed to ensure your information remains protected from unauthorized access or data breaches.

4. Data Retention

   • We retain personal information only for as long as it is necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.
   • Once your data is no longer needed, we will securely delete or anonymize it.

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4. Legal Bases & Compliance

1. Consent

   • By using Casowa.com and providing your personal data, you consent to the terms of this Privacy Policy.
   • Where legally required, we will obtain your explicit consent (e.g., subscribing to newsletters or accepting cookies).

2. Policy Updates

   • We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via our website or email.
   • Continuing to use Casowa.com after changes are posted indicates your acceptance of these updates.

3. Applicable Laws

   • Our data practices adhere to applicable data protection regulations and consumer protection laws.
   • If you have concerns regarding your rights under local legislation, consider consulting a legal professional in your jurisdiction.

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5. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your personal data is handled, please contact our Customer Support team:

• Email: hello@casowa.com
• Phone: 030 2453145
• Live Chat: Available on WhatsApp and Casowa.com

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Thank you for trusting Casowa with your personal information. We value your privacy and are committed to maintaining the highest standards of data protection.