Welcome to Casowa.com. By accessing or using our services, you agree to abide by the following terms and conditions. Please read them carefully before placing an order or creating an account. If you do not agree with any part of these Terms & Conditions, you should discontinue use of our website and services immediately.

1. User Responsibilities

1. Accurate Information

   • Users are required to provide accurate personal details—including name, shipping address, and valid payment information—when placing orders.
   • Providing false or misleading information can result in delivery failures and may lead to additional charges.

2. Account Security

   • Users are responsible for maintaining the confidentiality of their account credentials (username and password).
   • Any unauthorized activity under your account should be reported to Casowa Customer Support immediately.

3. Fraudulent Activities

   • Any suspicious or fraudulent activity (e.g., stolen payment information, identity theft) may lead to account suspension or termination.
   • Casowa reserves the right to cooperate with law enforcement agencies in such cases.

2. Pricing & Product Listings

1. Fixed Prices

   • Once you place an order and complete the checkout process, the price you pay at that time cannot be altered.
   • This policy ensures transparency and safeguards our customers from post-purchase price fluctuations.

2. Listing Errors

   • In the event of a pricing or product listing error (e.g., typographical mistakes, inaccurate descriptions), Casowa will notify you of the correction before processing your order.
   • You have the right to cancel the order if the corrected information is not acceptable.

3. Currency

   • All prices are listed in Ghanaian Cedis (GHS) unless otherwise indicated.
   • If you are using a payment method in a different currency, conversion rates and fees may apply depending on your bank or payment provider’s policies.

3. Order Acceptance & Cancellation

1. Order Confirmation

   • An order is considered confirmed once you receive an order confirmation email from Casowa.
   • We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if an item is out of stock.

2. Suspicious Orders

   • Orders flagged as suspicious (e.g., invalid payment details, mismatched billing/shipping information) may be canceled.
   • We will make reasonable attempts to contact you for verification before canceling the order.

3. Pre-Order Payment Terms

   • Customers must pay 60% upfront for Pre-Orders.
   • The remaining 40% is due upon last-mile delivery (i.e., when the product is in final transit to your address).
   • Failure to pay the balance may result in order cancellation, and any partial payments already made may be non-refundable, depending on the product category and associated import or sourcing costs.

4. Liability & Dispute Resolution

1. Delivery Delays

   • Casowa assumes full responsibility for any delivery delays, including those caused by third-party couriers.
   • If a delay occurs, we will keep you informed of the updated delivery schedule and work to resolve any issues promptly.

2. Limitation of Liability

   • While we strive to ensure that all products meet quality standards, Casowa’s liability is limited to the cost of the product(s) purchased, except where otherwise required by law.
   • We shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

3. Dispute Resolution Procedure

   • In the event of a dispute—whether related to pricing, product quality, delivery, or any other matter—customers agree to first engage in direct dialogue with Casowa’s Customer Support or management team in an attempt to reach a mutually acceptable resolution.
   • If such attempts fail, either party may consider additional legal or alternative dispute resolution mechanisms in accordance with relevant local laws.

4. Governing Law & Jurisdiction

   • These Terms & Conditions are governed by the laws of the Republic of Ghana.
   • Any legal actions arising from these terms will be handled in the courts of competent jurisdiction within Ghana, unless otherwise mandated by local consumer protection regulations.

5. Modifications to Terms & Conditions

• Casowa reserves the right to update or change these Terms & Conditions at any time.
• Any significant amendments will be posted on our website and, where feasible, communicated via email.
• Continuing to use our services after such changes indicates your acceptance of the revised Terms & Conditions.

6. Contact Information

For questions, concerns, or additional clarifications regarding these Terms & Conditions, please reach out to our Customer Support team:

• Email: hello@casowa.com
• Phone: 030 2453145
• Live Chat: Available on WhatsApp and Casowa.com

Thank you for choosing Casowa! We appreciate your business and look forward to serving you.